Privacy Policy

The Cat Company

At The Cat Company, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or our cat care services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Cat Company provides professional cat sitting and cat care services.
For the purposes of data protection law, The Cat Company is the data controller of any personal information you provide to us.

If you have any questions about this policy or how your data is handled, please contact us via the details provided on our website.

2. What Personal Data We Collect

We may collect and store the following information:

Name
Address
Email address
Telephone number
Emergency contact details
Pet information (e.g. cat name, age, health conditions, routines, vet details)
Booking and service details
Messages, emails, or enquiries you send to us
Payment-related information (we do not store card details)

We only collect information that is necessary to provide our services effectively and safely.

3. How We Use Your Information

We use your personal data to:

Provide cat sitting and cat care services
Communicate with you about bookings, services, or enquiries
Send updates and photos of your cat (e.g. via WhatsApp, with your consent)
Maintain accurate records for the care and safety of your cat
Comply with legal and insurance requirements

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on one or more of the following lawful bases:

Contract – to fulfil our agreement to provide services
Consent – where you have given clear permission (e.g. photo updates or marketing)
Legal obligation – where required by law
Legitimate interests – to run our business safely and professionally

5. Sharing Your Information

We only share your data where necessary and appropriate, such as:

Veterinary practices (in an emergency)
Emergency contacts you have provided
Insurance providers (if required)

All third parties are required to handle your data securely and in accordance with data protection laws.

6. How We Store and Protect Your Data

Your information is stored securely, either digitally or in paper form, and access is limited to authorised persons only.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to:

Provide our services
Meet legal, insurance, or accounting obligations

You may request deletion of your data at any time, subject to legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us.

9. Cookies & Website Use

Our website may use cookies to improve user experience and website functionality. Cookies do not identify you personally.

You can control or disable cookies through your browser settings.

10. Photos & Social Media

We may take photos of your cat during visits to send you updates or share on social media.
Photos will only be shared publicly with your consent, which you may withdraw at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact The Cat Company via the contact details on our website.