The Cat Company – Terms & Conditions

The Cat Company – Terms and Conditions

1. General

These Terms and Conditions apply to all bookings made with The Cat Company. By confirming a booking, the client agrees to be bound by these Terms and Conditions.

The Cat Company reserves the right to amend these Terms and Conditions from time to time. Updated versions will be provided to clients upon request.

Prior to the commencement of any service, the client must complete a Client Induction Form. This form must include full and accurate details about the cat(s), including routines, habits, dietary needs, medical history, and any ongoing treatments. Services cannot begin until this form has been completed.

A mandatory meet and greet will take place before the first service.

The client agrees to provide The Cat Company with all necessary keys, access codes, alarm details, or other arrangements required to access the property.

Information provided during the initial booking will be used for future bookings unless the client notifies The Cat Company of any changes to the cat’s health, behaviour, or care requirements.

Upon returning home, the client must notify The Cat Company by text or phone to confirm safe arrival. This helps prevent unnecessary additional visits.

2. Care of Your Cat(s)

The Cat Company will take all reasonable care to ensure the health, safety, and wellbeing of all cats while in our care.

Standard visiting times are:

Morning visits: between 6:00am and 10:00am
Evening visits: between 3:00pm and 7:00pm

Visit times may vary due to workload, emergencies, weather conditions, or unforeseen circumstances, though we aim to maintain consistency wherever possible.

Delays may occur in exceptional situations such as emergency veterinary care or adverse weather conditions.

Additional services may be provided upon request, including watering plants, opening or closing curtains, turning lights on or off, putting bins out, and collecting post. These must be requested prior to the start of the service.

If a cat displays aggressive or dangerous behaviour, The Cat Company reserves the right to terminate services immediately. The client accepts liability for any injury caused to the pet sitter by their pet.

If the client requests that a cat be allowed outdoor access during the service, The Cat Company cannot be held responsible if the cat does not return.

Where a cat flap is in use, The Cat Company accepts no responsibility for injury, illness, loss, or death occurring while the cat is outside the property.

Alternatively, cats may be kept indoors for the duration of the service if requested by the client.

3. Health, Medication, and Veterinary Care

The client confirms that their cat(s) are in good health at the start of the service. If The Cat Company believes a cat is unwell or injured, we reserve the right to seek veterinary advice or treatment.

The client authorises The Cat Company to obtain emergency veterinary care if deemed necessary. Every reasonable effort will be made to contact the client before treatment is sought. If the client’s regular veterinarian is unavailable, an alternative licensed veterinarian may be used.

All veterinary fees, including emergency care, transportation, medication, and any related costs, are the sole responsibility of the client, regardless of circumstances.

If medication requires handling, trial visits must be arranged prior to the client’s departure. These visits will be charged at the standard rate. Should the cat become aggressive or unpredictable, alternative arrangements for medication must be made by the client.

The Cat Company will administer medication strictly in accordance with the client’s instructions but cannot be held responsible for any complications arising as a result.

In the event of a cat going missing, The Cat Company will continue scheduled visits until the client returns home.

4. Supplies and Additional Expenses

The client must ensure that sufficient food, litter, and cleaning supplies are available for the duration of the service.

If supplies need to be replaced during the booking, The Cat Company will purchase necessary items and provide receipts. These costs must be reimbursed within seven (7) days of the client’s return. A £5 administration fee will be added for this service.

The client agrees to reimburse The Cat Company for any additional expenses incurred while providing care, including extra visits, transport, food, or supplies. Receipts will be provided.

5. Small Animals

The Cat Company also provides care for rabbits and other small animals, including feeding, provision of clean water, and routine cage cleaning.

All Terms and Conditions outlined in this document apply equally to small animals.

6. Charges and Payment

All fees are confirmed at the time of booking and discussed during the meet and greet. Current prices are listed at the end of these Terms and Conditions.

Payment must be made by bank transfer or cash.

The full booking fee is payable no later than seven (7) days before the service commencement date.

An additional charge applies on Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day.

If the client returns home earlier than planned, a minimum of 48 hours’ notice is required. Services within that 48-hour period will be charged, with remaining visits refunded, except during the Christmas period.

For bookings between 24 December and 1 January inclusive, cancellations with at least 48 hours’ notice will receive a 50% refund only. Christmas period bookings must be paid in full at the beginning of December.

7. Keys and Property Access

Key collection and return via the letterbox at the end of the service are free of charge. A £5 fee applies if keys are returned at a later date.

The Cat Company will securely store client keys when not in use.

The client is responsible for ensuring all keys provided are correct and in working order.

In the event of being locked out of the property, a locksmith will be engaged. The client is responsible for locksmith fees unless the issue is due to loss or error by The Cat Company.

8. Safety and Property

The Cat Company accepts no liability for damage to the property caused by the client’s pet.

Doors and windows will be secured while the client is away unless otherwise instructed. If the client requests doors or windows to be left open, The Cat Company cannot be held responsible for any resulting consequences.

Any special instructions regarding doors or windows must be discussed during the meet and greet.

The Cat Company will endeavour to leave the property as found. While full cleaning is not included, reasonable steps will be taken to clean areas used during visits.

If any potential hazards are identified (e.g. poisonous plants), reasonable steps will be taken to remove the pet from danger.

9. Confidentiality and Data Protection

All personal information, keys, and access details will be kept secure and treated as strictly confidential. Information will not be shared with third parties.

10. CCTV and Property Access by Third Parties

The client must inform The Cat Company of any CCTV, internal cameras, or monitoring devices within the property prior to the service commencing.

The client must also notify The Cat Company if any third parties (such as friends, family, or contractors) are expected to access the property during the service period.

11. Concerns, Complaints, and Termination

Any concerns or complaints must be reported to The Cat Company within 24 hours of the service ending. A response will be provided within 48 hours.

The Cat Company reserves the right to terminate this agreement immediately if false, misleading, or incomplete information is provided that compromises the safety of the pet or pet sitter.

12. Social Media

The client grants permission for photographs and videos of their pet(s) to be used for The Cat Company’s website and social media platforms. No personal or identifiable information will be shared. Consent may be withdrawn at any time by notifying The Cat Company in writing.

13. Price List

Cat Sit One Visit per day £15
Cat Sit Two Visit per day £26
Small animal care (per visit): £15
Trial / medication handling visit: £15
Supply replacement administration fee: £5
Key return (non-letterbox): £5
Bank Holidays & Special Dates surcharge (per day) £10
Christmas Eve, Boxing day, New Years Eve, New Years Day surcharge (per day) £12
Christmas Day - Double Charges ( morning visits only, no evening visits for Christmas Day)

(Prices are subject to change and will be confirmed at the time of booking)

Refunds 48 hours notice

Christmas week 24 December to 1st January inclusive will be 48 hours notice and 50% refund only. Full payment for Christmas week must be paid in full the first week of December.